Block Puzzle: City TripNeed help?
Email supportEmail: [email protected]
Please include your phone model, Android or iOS version and the game version (Settings in the game).
Common questions
Do I need internet to play?
No. All three modes work offline. Ads and the optional bonus videos need a connection.
I bought No Ads but still see ads
Open Settings → Restore purchases while signed in to the same Google Play or App Store account you used to buy it. No Ads removes pop-up and banner ads. Bonus videos (for example to double a reward) stay available but are always optional.
I lost my progress
Progress is saved on your device. Uninstalling the game or clearing its data removes it, and it can't be moved to a new phone yet. No Ads can be restored on any device with the same store account.
How do I change my ad privacy choice?
In the EEA, UK and Switzerland, open Settings → Ad privacy choices. Everywhere, you can reset or turn off your advertising ID in your device settings. See the Privacy Policy for details.
Refunds
Purchases are processed by Google Play or the Apple App Store, so refunds are handled by them. On Google Play, open the Play Store app and go to Profile → Payments & subscriptions → Budget & order history. On iPhone, use Apple's "Report a Problem" page (reportaproblem.apple.com).
How do I delete my data?
Uninstall the game to remove everything stored on your device. To ask us to delete analytics data, email us with the subject "Block Puzzle data deletion". More in the Privacy Policy.
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